Privacy Policy

Protecting your privacy matters to us. This Privacy Policy explains what information LoopRead collects, how we use it, when we share it, and what choices you have when using our products and services.

1. Information We Collect

We may collect several categories of information depending on how you use LoopRead: • Account and profile information, such as email address, display name, selected interface language, and profile preferences. • Learning activity, such as reading history, saved words, quiz results, writing submissions, progress records, and interaction with learning tools. • Support and feedback information, such as tickets, bug reports, and messages you send us. • Device and technical information, such as approximate location inferred from network data, IP address, browser or app version, device identifiers, crash diagnostics, and usage logs. • Cookies, local storage, and similar technologies that remember settings like consent choices, language, theme, and session state.

2. How We Use Information

We use information to operate the service, authenticate accounts, sync progress across devices, personalize reading difficulty and recommendations, generate AI-assisted learning features, respond to support requests, prevent abuse, diagnose bugs, monitor performance, and comply with legal obligations. We may also use aggregated or de-identified information to understand product quality and usage trends.

3. Cookies and Similar Technologies

We use cookies, browser storage, and comparable technologies to keep you signed in, remember preferences, store consent choices, and support essential product functions. In some regions, we may request consent before using non-essential technologies. You can usually control cookies through your browser or device settings, although disabling some technologies may reduce functionality.

4. When We Share Information

We do not sell your personal information to advertisers. We may share information with service providers that help us operate LoopRead, such as hosting, authentication, database, storage, AI processing, customer support, or error monitoring providers. We may also disclose information when required by law, to enforce our terms, to protect users and the platform, or in connection with a merger, financing, or business transfer.

5. AI Processing and User-Submitted Text

When you use features such as translation, explanation, assessment, or writing feedback, the text you submit may be processed by trusted AI providers to generate the requested output. Please avoid including highly sensitive information in prompts or submissions unless it is necessary for the feature. We use this data to provide the requested functionality and maintain service quality and safety.

6. Data Retention

We keep personal information for as long as needed to provide the service, maintain your account, support learning history, resolve disputes, enforce our agreements, and meet legal, tax, accounting, or security obligations. If you delete your account, we will delete or anonymize relevant information within a reasonable period, although backup copies and security logs may remain for a limited time.

7. Security

We use administrative, technical, and organizational safeguards designed to protect information, including access controls, encrypted transmission where appropriate, and monitoring for misuse or failures. No system is perfectly secure, so we cannot guarantee absolute security.

8. Your Rights and Choices

Depending on where you live, you may have rights to access, correct, export, delete, or restrict certain uses of your information. You may also be able to update profile details in the product, delete your account from settings, or manage cookies through your browser. For privacy requests or questions, you can contact us at support@loopread.com.

9. Children's Privacy

LoopRead is designed for language learners, but children under 13 should use the service only with a parent, guardian, school, or other authorized adult where required by law. If you believe a child has provided personal information to us in a way that violates applicable law, please contact us so we can review and address the issue.